Abstract
A dispute often then arises between bank and customer about what the branch did (or did not) say about the risk that the cheque would not be paid. When unresolved disputes are referred to us, we have to decide what the customer probably asked, and what the cashier probably said. As the bank or building society is the banking professional in the relationship, we generally expect it to have been more aware than the customer of the underlying issues, including the possible subtext to a customer’s query about whether a cheque has cleared. More information is available from UK Business Incubation (UKBI) and the Financial Times.
